Frequently asked questions
Ticketing
How can I unregister from the event?
You can head to Eventbrite > Tickets, and there should be a “cancel order” button under your ticket. Simply click the button to cancel your ticket. Alternatively, email organisers@ukgovcamp.com.
I didn’t receive my ticket yet. What are the next steps?
If you haven’t received your ticket, there are the following possibilities
- You never registered for the event
- You provided a different email address when registering
- You are on the waiting list
For 1 and 2, you can check your inbox to make sure you received confirmation from us; if not, please email organisers@ukgovcamp.com.
Can I transfer my ticket to someone else?
Yes, it is possible. Please email organisers@ukgovcamp.com for the arrangements.
Is it possible to bring a friend along?
The venue capacity is tight, so unfortunately, we are not able to accommodate people without a valid ticket. If you are bringing along an accompaniment such as a carer, we are happy to arrange it. Please email organisers@ukgovcamp.com.
General
If I have dietary or special requirements, whom do I need to notify?
If you already requested when you registered for a ticket, you do not need to do anything. If not, please send an email to organisers@ukgovcamp.com listing out your requirements before 5 Jan 2026.
Who can I contact if I have further information?
Please email organisers@ukgovcamp.com.
Logistics
Where can I park, and what are the charges?
For people with accessibility needs:
There is a limited set of accessible car parking spaces that operate on a first-come-first-served basis. Please email organisers@ukgovcamp.com with your full name and car registration number (number plate) before 5 Jan 2026. Please note that we cannot guarantee a parking space to everyone due to limited space.
For people who do not require accessibility arrangements:
There is no parking at the venue; however, there are council car parks in the area. Please check the Birmingham City Council Website.
How far is the venue from the local train stations?
Birmingham New Street: Approximately 10-15 minutes walk
Birmingham Moor Street: Approximately 15 minutes walk
Birmingham Snow Hill: Approximately 15 minutes walk
Venue
The postcode of the venue is B1 1BB and we will be using the main entrance off Victoria Square what3words gain.gent.snow.
Is there a cloak room or a place to store my bags/cases?
Yes, there will be a cloakroom staffed by volunteers, where you can store your belongings.
Is there a creche or childcare service that day?
Yes, a professional contractor will provide creche service on the day from 9:00am to 5:00pm. They can take care of children from 0-12 including feeding and toilets. All staff are DBS-checked and First Aid-qualified. If you already requested a creche space when you registered for a ticket, you do not need to do anything, if not, please send an email to organisers@ukgovcamp.com.
Whilst food for children is available at the venue, choice will be limited and we strongly suggest parents bring a suitable packed lunch, as they will know their children’s preferences best.
Please bring warm/outdoor clothes for your child (if you give consent for creche staff to take them for a walk, weather permitting).
Is the venue wheelchair accessible?
Yes, the building is fully wheelchair accessible. Please email organisers@ukgovcamp.com if you require assistance.
Is there Wi-Fi available?
Free Wi-Fi will be available on the site, provided by BCC. You may also access the GOV Roam Wi-Fi at the venue.
If I am unwell on the day, who do I need to notify?
Please approach one of the First Aiders. They will be wearing green First Aid lanyards.
If I am looking to pitch for a topic, will I have access to a monitor, screen, flipchart paper, etc?
We do not offer any access or materials to pitchers, as we encourage a digital-free environment during the event. However, if you need any material for your pitch, feel free to bring it along.
The event
How does unconference work? I am not familiar with it.
Unconferences are participant-driven events, where the agenda is created by the attendees on the day, instead of being pre-set by organisers.
What do I need to bring on the day?
Please bring photo ID for registration. You must have a ticket in your name to enter the event. You don’t need to print your ticket, just bring photo ID (a government pass is fine).
Where can I find an agenda for the day?
Once built, the agenda will be hosted on a physical board at the event. We will also publish it online for attendees.
Do I need to bring a laptop?
We try to keep conversations digital-free. However, you are free to do so.
Are there quiet spaces available?
Yes, we have a quiet room and a prayer room.
Will there be lunch, drinks and snacks provided throughout the day?
There will be light meals and drinks at the event.